There is an active scam targeting our customers. The scammers call our customers and identify themselves as a JP Stone employee; the caller ID matches the Portales main branch number. They warn our customers of the need to settle a legal matter and if a response is not received in an hour, a full balance hold will be placed on their account. When the number the scammers give out is called (not any of our numbers) they request debit card information to settle the "legal matter." The fraudsters then place a charge on the debit card which cannot be stopped.
We will never initiate this type of call and ask you for your debit card number or other personal information. We are the bank and we already have it!
Please contact your local branch if you are ever concerned about a suspicious call.
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